2 posts categorized "Behavior"

08/18/2010 Can We Stop Growing?

This month's news about Magic Hat Brewery's sale to North American Breweries was a shock to us Vermonters. Magic Hat is one of my favorite brands, favorite beers and employs some of my favorite people. Now this original and quirky company risks losing its local control and connection, through its sale to an (to me) unknown entity. I don't really know any of the details of the how and why of the sale, but from what I've read online and off, it seems that Magic Hat's purchase of Pyramid Breweries on the West Coast had something to do with this.

If that's so, then the need for growth may have resulted in loss of control.

This isn't unique: Ben & Jerry's faced a similar issue almost a decade ago which led to their sale to Unilever. I hope that Magic Hat retains some of the same cultural control and freedom that Ben & Jerry's was able to keep.

But this episode and the relentless pursuit of corporate growth witnessed in quarterly earnings reports has me wondering:

When is enough enough? Does business size and growth matter more than quality and innovation? On the consumer side, do we have to keep on spending more and more so that our whole capitalist economy doesn't collapse?

I'm not sure this is really a marketing question, unless it pertains to a strategy of customer satisfaction vs. customer acquisition. It does tie into sustainability and business issues, though.

In today's economy, we should focus on quick, smart and connected rather than large, unwieldy, and generic. Just as major league baseball is trying to end its shameful steroids era, businesses should look to wean themselves from their adulation of unrestricted business growth hormones.

Smaller and even medium is sometimes better than big.


11/05/2009 When Products Change Behavior

Last week I purchased a new Toyota Prius. I had been eyeing this car for a while and when I realized that no pure electric car would be available for a while, I took the plunge. I used to drive an old Ford; the car I bought when I moved back to the U.S. and realized the American public transportation was an oxymoron. It always got great gas mileage, still chugging along at 30 MPG even after 10+ years, and I don't drive that much so it was a perfect little car for Burlington, Vermont.

But all things must pass, and I wanted to make a move before the old car had any major issues.

And let me tell you, I LOVE my new Prius. Love it. I'd driven a rental Prius last year in Florida and that got my attention. This one is even better.

Here's the weird/exciting/new part about it: Speed is no longer my key driving metric. I've driven a long time, and since I started driver's ed when I was 15 years old, the number I've always watched intently and allowed to direct my driving was always my MPH.

No longer. My Prius has a number of electronic indicators showing me my Miles Per Gallon, how well I'm charging my battery, whether I'm using Power or Charging, and more. I find that I'm driving less frantically and more carefully in order to get my numbers up!

While I drove somewhat economically before, this car is training and rewarding me for driving green, or ECO, as the Prius calls it.

And it's not just me. My seven-year old son who used to shout at me from the back seat to pass everyone now shouts every time we charge up and don't use the gasoline engine.  It's like he's changed our old car video game of PassEm to our new car video game of ChargeEm.

Yes, I'm driving more economically but I'm also driving more carefully. Measuring your driving simply on speed, whether you like it or not, encourages drivers to take more risks. Driving to efficiency encourages drivers to take fewer risks. This has to be a good thing for everything that has to do with driving.

It also shows that you can teach old dogs new tricks. When products supply people with a new way of gauging how they're doing, or provide features people never even knew they needed, they can profoundly change the way we act and live.

You know, the last time I experienced a product changing my behavior to this degree was with my iPhone. But more on that tomorrow...

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